How can i order?
You can place the items you would like to order in the shoppingbasket. When youre done selecting your favorite items you can click on the shoppingcart to continue to the shipping and payment options.
To which countries do you ship?
We ship to:
Europe
Netherlands, Belgium, France, Denmark, Germany, Finland, Italy, Spain, Sweden, Luxembourg, Portugal, Austria
Other
United Kingdom
Why won’t my order or payment go through?
There are several reasons why your order may not be going through:
- When you close your screen before finishing the order, your order could be canceled
- When your internet does not have the best connection there could be problems with the secured connection when paying the order.
- If you are still having problems after verifying all this information, make sure your web browser is up-to-date, and please contact us at info@allrackets.com. We’ll be happy to help you work it out.
- You can always login your account to check what the status of your order is.
I really want an item, but it’s sold out. What can I do?
You’ve chosen a popular item of ours! For regular items, please send an email to info@allrackets.com we can notify you when it becomes available again. For limited edition items, next time, grab it quickly! These are exclusive and usually only have one big sale run.
Why have my item(s) disappeared from My Cart?
To make sure all your items are saved in your cart, please check that cookies are enabled on your browser. A cookie is a bit of data sent to your browser from a website and stored on your computer. Sometimes your browser is set to reject cookies, in which case your items will not be saved in the cart. Enable cookies and avoid deleting cookies while still shopping with us.
When items are deleted from the store they will also be taken from your shoppingcart.
Where is my order confirmation?
Your order confirmation will be sent to the email you provided after payment is made.
Does order confirmation mean order shipped out?
An order confirmation means we have received your order and are processing it. Watch out for our second email that notifies you when your order has been shipped.
When will my order ship?
We will process your order within 3 working days. Please note if you have chosen to have a frame strung or a shirt printed this will add extra time.
Can I change or cancel my order once it has been processed?
We work fast here at AllRackets.com, so once a payment has been processed, we get straight to work at filling and shipping your order. Our main goal is getting your item(s) to you as fast as we can, so it is not possible to modify your order, including cancellations, additions, size changes or changes to your shipping address once it has been confirmed.
Why was my order cancelled by AllRackets.com?
In the unlikely event that something you ordered sold out or became unavailable, we will contact you within 24 to 48 hours to explain the situation. If you ordered other items, you can still receive the rest of the order. These cancellations are rare, and we do everything we can to make sure that this doesn’t happen.
Can I return items on sale?
With the great deals we offer on sales items, the purchases are final.
How are returns processed?
Our return process is fast and easy – we want you to be completely satisfied with your order. Please see our General Return Policy to return an item.
If I refuse my order upon delivery, what happens?
If you refused the shipment from AllRackets.com upon delivery, we will refund you the value of the item(s). However, you are responsible for shipping charges back to us and any import fees, duties and or taxes that are incurred on the package. This amount would be deducted from your merchandise refund. Because these shipping costs are deducted from the refund amount, if the return shipping fees exceed the value of the merchandise, you would not receive a refund.
I haven’t received my order yet, even though the status says it has been delivered.
If the status says delivered, it is likely that someone near you has signed off on it. Check with neighbours, family, flatmates, or apartment security personnel to see if anyone has collected it for you or contact the courier company directly to see who signed for it. If it is still not located, please contact us at info@allrackets.com.
If my item is damaged, how do I return it?
Alternatively, if the package appears severely damaged upon delivery, don’t accept the package from the courier and contact us at info@allrackets.com immediately with your order number to let us know what happened.
How do I know your products are authentic?
We only order our goods from official distri like Yonex Benelux (Distri Sport), Victor Europe, Adidas (Speciality sports), FZ Forza (Victor Europe)
How can I contact AllRackets.com?
We’re always happy to hear from you:
Email: info@allrackets.com
Whatsapp: +31 (0) 640197739
